Complaints process for Restructuring and Recovery
The Restructuring and Recovery Department at MHA strives to provide a first-class service and we are committed to a process of continuous improvement. We do not want anyone to be dissatisfied with our service. As such should you have any concerns or a complaint regarding an insolvency matter you should contact the Insolvency Practitioner (“IP”) appointed on the matter who will acknowledge your complaint within 7 days and then provide a final response as quickly as possible depending on the nature of the issue(s) raised.
In the event the IP does not respond to your complaint satisfactorily in your view or you are wanting to raise a complaint specifically about the conduct of IP on the case, please refer the details to Nicholas O’Reilly (contactable via email at [email protected] or by post at MHA, 6th floor, 2 London Wall Place, London, EC2Y 5AU), an independent Director in our Restructuring and Recovery team. An independent review of your complaint will be carried out by him, and he will respond to you within 28 days of his acknowledgement or update you in the event he is unable to respond within that time frame. If the complaint relates to a case where Nicholas O’Reilly is the IP acting the matter will be passed to another IP who is independent of the case.
If you are still not satisfied with how we have dealt with your complaint given the steps set out above then you may wish to make a complaint to the IP’s regulator, the Insolvency Service, via the Insolvency Practitioner Complaints Gateway. The contact details for the Gateway are:
- Online complaints form at https://www.gov.uk/complain-ab...
- Email: [email protected]
- Tel: 0300 678 0015 - calls are charged at up to 12p per minute from a land line, or for mobiles, between 3p and 45p per minute if you're calling from the UK.
- By Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds LS11 9DA
